Innovative Tech, Partnering in Your Success!
Innovative Tech is an IT solutions provider to small and midsize businesses across the Quinte region. We partner with both local and national companies to leverage technology driven innovation and accelerate organizational efficiency.
At Innovative Tech, we continuously perfect our IT consulting services and technology solutions to meet the ever-changing needs of small and midsized businesses.
We have developed strategic partnerships with renowned technology vendors such as Dell amongst others. Our team of highly experienced and certified IT consultants provide Innovative Tech with unique industry resources for comprehensive and high-value solutions that achieve a real business impact to our customers.
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Frequently Asked Questions
Innovative Tech Ltd. provides 24/7/365 technical IT support and monitoring your entire network and IT infrastructure. Our IT Help Desk is available at any time, any day as the first point of contact for any queries, feedback or emergency contact center for Server/Network Infrastructure emergencies. You can also contact our Help Desk for quotations on our products and services, and any other IT matters. We assign every client a Technical Account Manager who is available on call to handle any concerns that may arise.
A fixed monthly charge for our Managed IT Services and the packages vary depending on the number of users as well as subscribed services. Managed assets include; Network Servers, Desktops, Peripherals, Firewalls, provided software and any add-on services under contract. Our approach is pragmatic and therefore includes proactive and reactive strategies. Our client can rest assured that their IT needs are well catered for and that the cost of the services will not fluctuate monthly to affect the budget process.
A response time guarantee is included in all of our packages but varies based on the Service Priority assigned to the issue and the terms laid out in the Service Level Agreement (SLA). The service priority levels are Informational, Standard, Urgent, and Critical.
Our Managed IT Service customers receive unlimited remote support and pre-defined onsite support. Support outside the SLA scope attracts a fixed hourly cost.
While we are able to service and support most IT vendors technology products, we have established relationships with Dell, BitDefender, Microsoft, SonicWall, Proofpoint, and ShadowProtect.