Your IT Help Desk

We've all had to call someone for support. It becomes frustrating if the support is not forthcoming or when the experience is insufficient due to technical incompetence or poor communication and lack of courtesy. When it comes to keeping your business online, unfortunately, computers will fail, the software you rely on day in and day out will let you down. It is inevitable. The differentiator is how these issues are handled, and at Innovative Tech, we understand that. With our IT help desk platform, requesting support is easy, the individual you will speak with is professional, and will clarify your needs like and fix your problem the first time and as fast as possible.

icon-IT-Help-Desk

Our Help Desk team is a single point of contact for receiving and handling all requests and incidents as well as remote monitoring of your infrastructure. The IT Help Desk was designed with the ITIL (Information Technology Infrastructure Library) framework in mind. ITIL has been adopted by large corporations around the world to ensure consistency and a high level of service in IT support. This structure ensures that service delivery is fast, efficient and continuously improving based on business user feedback. Our systems guarantee that your IT is supporting your business and not hindering it.

Innovative Tech has implemented an “Unlimited Remote Support” policy which allows the IT Help Desk to support any issues using by taking advantage of all of the resources available to them.

The IT Help Desk team based exclusively at our Quinte West Ontario office.

Our Expert IT Help Desk Enables Your Business!

Find out how Innovative Tech sets the bar for help desk support.

Unlimited Support Services for all Managed Services Client

Online Ticket History & Status

Defined Priority Levels for Requests

Remote and Onsite Issue Resolution

Professional Triage and Recording

24x7x365 Network Monitoring and Alerting

IT Procurement Services

After Hours Escalation

AND SO MUCH MORE...

Benefits

Prompt Response Times

99% First Time Resolution

98% End User Customer Satisfaction Rating

Cost Savings Over Traditional Staffing